Cancellation Policy

We understand the pain of cancelling a trek. As travelers, we always look forward to trips, and after months of training and planning, if we have to cancel our trip, there’s no greater disappointment than that. 

This is why we have a traveler-friendly cancellation policies.

PENDING PAYMENT POLICY:

1. Kindly complete your pending payment before 5 Days of the departure of the trip.
2. Incase you fail to pay the second installment the organizer holds the rite to cancel your booking 
3. Boarding will be denied incase of non payment and the seat will be alloted to somoene else
4. Incase of non payment the advance amount paid is not refundable

Our Cancellation and Refund Policy When You Cancel A Trek: 

Cancellation for Backpacking Expeditions and Long Treks(More than 4 nights):

1. Cancellation 30 days before the starting date of the trip — Get your full trek fee back in an TrekPanda Cupon OR get a monetary refund with 15% cancellation charges of total trip amount.
2. Cancellation between 30 days and 20 days before the starting date of the trek — Get 80% of the trek fee in an TrekPanda cupon OR get a monetary refund with 50% cancellation charges of total trip amount..
3. Cancellation less than 20 days before the starting date of the trek — No monetary refund, get 50% of your fees in an TrekPanda Cupon (only if you have paid the entire amount) In case of half payment no refund will be provided.
4. Cancellation less than 15 days to Departure:No refund will be provided for any amount paid.
5. Cancellation incase your not well and could not join:Incase you are unwell it is advisable to take rest however kindly note that you can find a replacement for yourself no refund or transfer is applicable incase of any illness or covid cases
6. Cancellation incase there are no minimum no of participants:Incase we are unable to get a certain minimum number of participants to the trip the customer will be given an option of customised trip at an additional cost or can shift the trip to some other date.Procuring a full refund will also be an option.

Cancellation for Sahyadri Treks/Campings and weekend Backpacking trips:

1. Cancellation 30 days before the starting date of the treks — Get your full trek fee back in a TrekPanda Cupon OR get a monetary refund with a 15% cancellation charge on full trek amount
2. Cancellation between 30 and 20 days before the starting date of the trek — Get 80% of the trek fee in a TrekPanda cupon OR get a monetary refund with 50% cancellation charges on the full trek amount.
3. Cancellation less than 20 days before the starting date of the trek — No monetary refund, get 20% of your fees in a TrekPanda Cupoun only if you have made full payment.
4. In case you would like to transfer the ticket to the next available batch a upto 50% surcharge will be levied on the amount of the trek which is subject to the organizer's decision to provide a transfer before 10 days of trip commencement.
5. Cancellation in case you don't turn up on trek on time:Not turning up for a trek is completely a participants concern and any kind of refund is not applicable for such cases
6. Cancellation incase your not well and could not join:Incase you are unwell it is advisable to take rest however kindly note that you can find a replacement for yourself no refund or transfer is applicable incase of any illness or covid cases

Advance Booking amount is not refundable at any cost

Important note 1: The Trek Insurance amount,Train Cancellation charges,Agent charges is not refundable if the trek is cancelled during the last 6 days before the start of the trek on top of regular cancellation charges. In all other cases, the Trek Insurance amount is refunded along with the trek fee.

INCASE of NY AND CHRISTMAS EVENTS THERE WILL BE ZERO REFUND 15 DAYS PRIOR TO THE DEPARTURE

In the rare event that we cancel a trek, this is the policy we follow:

1. We almost never cancel our trips. But in case we cancel a trip because of natural calamities (snowstorms, thunderstorms, floods, landslides, earthquakes) or unexpected political unrest, curfews, local riots, or government orders, TrekPanda will not be liable for any refund if the trip schedule from first start point has begun.
2. Incase the trip did not commence and is cancelled prior to departure full refund will given except for train and bus cancellations
3. Incase of cancellations of our Sahyadri treks from our end due to no minimum participation you can opt for an event shift or a credit note which can be used anytime in future.
4. Incase of medical emergency or covid cases or emergency issues same refund policy applies as regular cancellation.
5. Incase the trip is cancelled due to trains or flight cancellations by the airlines or railways or bus issues alternate arrangements if possible will be made incase there is no scope of any arrangements refund will be made based on expensed and bookings made ahead.

Trip Delays and connecting transport failure policies:

1. Being on road always comes up with its own sets off ups and downs.We always work with the best in industry but there is a possibility that you may face traffic jams or mechanical vehicle failures during the trip which in turn may impact the trip schedule.
2. In case of any such ontime unavoidable issue may sometimes lead to missing of the connecting trains and flights back Home.In such scenarios trekpanda will help you out making possible alternate arrangements but kindly note that the cost to these arrangements may it be alternate flight, buses or train tickets , Tatkal charges ,Accomodation charges incase the train is booked next day has to be borne completely by the participant and the company wont be providing any kind of compensation for the same.The participant is also free to make his own arrangements at will.
3. Some times the team might miss the connecting buses or volvos due to traffic jams,natural calamities mechanical failures alternate buses will be facilitated by the organizers but the cost to which has to be borne by the participants.

How to cancel your trek: 

In case, you wish to cancel your trek, follow these steps. 

1. Send us an email with name and participant details on trekpandafinance@gmail.com only if the booking is liable for any refund as per policies.
2. You will recieve and email in 24 hours for your cancellation if the booking is liable for refund or transfer.
3. The cancellation policy will apply from the recieval of email
4. It takes around 2-5 working days to get your refund back in source account
5. No on call cancellation queries will be entairtained kindly email for the same
6. Incase sending replacement it shall be for the same date as you booked for after confirming with us
7. Incase the booking is not liable for refund as per above policies kindly do not drop email and ask for refund or rescheduling.
8. Only email will be considered for cancellation and no details provided on phone or any whatsapp message will be considered valid as the cancellation team only responds through email for zero miss communication.
9. Incase the email is sent to any other id for cancellation it will be considered as invalid